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Please review the following carefully before submitting a refund request through our support ticket system.

Clear and Acceptable Refund Requests:

1. Trial Account Availability: Prior to making a purchase, ensure you request a trial account. We provide a trial option to allow you to test our services. If you find yourself unsatisfied during the trial period, refrain from committing to a long-term service.

2. Internet Speed Considerations: It’s crucial to note that if your internet speed is insufficient, you may encounter difficulties in using our services. In such cases, refund requests based on slow internet speed will not be entertained.

3. Setup Assistance: Our dedicated team is available 24/7 to assist you. However, if you encounter challenges setting up our villa-TV service on your devices, we regret to inform you that this does not warrant a refund. We encourage users to refer to our comprehensive tutorials for guidance on IPTV setup.

4. Payment Error Resolution: In the event of a payment error due to service selection mistakes, please create a support ticket titled “Payment Error.” Our support team will promptly review and, if deemed valid, proceed with the refund. For instance, if you intended to purchase a 3-month service but mistakenly paid for a year or less.

5. Expiry Date Consideration: Refund requests for accounts that have expired more than 7 days ago will not be accepted. Ensure to submit your refund request within the stipulated timeframe.

At Deia Plus IPTV, customer satisfaction is our priority. We strive to address legitimate refund requests promptly and fairly. If you encounter any issues or have specific concerns, please follow the outlined procedures in the support section to initiate a refund request. Thank you for choosing Deia Plus IPTV.